This document is to inform you what information KUIK collects about its users, the scope of such collection and the measures taken by us for the protection and processing of their personal data and information.

When registering for KUIK, the user has understood and accepted KUIK’s General Terms and Conditions, giving his consent for the collection and processing of his personal data and information in the context of using KUIK.


1.1 Information You Provide to Us

When you download, register for, or use KUIK, we shall ask you to provide information by which you may be personally identified, such as: name; surname; Personal Number; MSISDN; email address.

We also collect information that is about you but individually does not identify you, including, but not limited to:

  • Information that you provide by using KUIK. This includes information provided at the time of registering to use KUIK, and requesting further services. We may also ask you for information when you report a problem with KUIK.
  • Phone contact list.
  • Records and copies of your correspondence (including email addresses and phone numbers) if you contact us.
  • Details of transactions you carry out through KUIK and of the fulfillment of your requests.

These data are processed by us only in terms of provision and use of KUIK.

1.2 Automatic Information Collection and Tracking

When you download, install, access, and use KUIK, it may use technology to automatically collect:

  • Usage Details. When you access and use KUIK, we may automatically collect certain details of your access to and use of it, including logs, and other communication data and the resources that you access and use on or through KUIK.
  • Device Information. We may collect information about your mobile device, including the device’s unique device identifier, operating system and mobile network information.

1.3 KUIK does not collect and neither processes sensitive data defined on Article 3 of the Law “On personal data protection”.


2.1 We use information that we collect about you or that you provide to us to:

  • Provide you with KUIK and its contents, and any other information, products or services that you request from us and user support regarding KUIK.
  • Fulfill any other purpose for which you provide it.
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
  • Notify you when KUIK updates are available, and of changes to any products or services we offer or provide through it.
  • Comply with applicable laws.


3.1 We may disclose aggregated information about our users, and information that does not identify any individual or device. In addition, we may disclose personal information that we collect or you provide:

  • to our subsidiaries and affiliates;
  • to contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets;
  • to fulfill the purpose for which you provide it;
  • for any other purpose disclosed by us when you provide the information;
  • with your consent;
  • to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
  • to enforce our rights arising from any contracts entered into between you and us;
  • if we believe disclosure is necessary or appropriate to protect our rights, property, or safety, or of our customers or others.


4.1 Requests for information on KUIK are processed by customer relationship structures. If you have any request for information or complaint, you may contact us at [email protected]


5.1 All personal data collected will be processed properly and will be destroyed after the appointed period based on the time limit set in the applicable law. Data processing is done with full security measures in full compliance with the relevant legislation. We use the appropriate security measures to protect the data from manipulation, loss, destruction and unauthorized access or disclosure.

5.2 These measures include without limitation:

  • limited access to the datacenter and server rooms;
  • data encryption, where applicable and encrypted data transfer, if any;
  • audit/s for the measures taken for the personal data processing;
  • implementation of information security policies and procedures and business continuity procedures;
  • training of staff on procedures and measures to be taken;
  • enforcement of the respective legislation;
  • close cooperation and constant communication with the Commissioner;
  • destruction of stored data, at the end of the retention period, unless otherwise provided by the legislation in force; etc.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of KUIK, you are responsible for keeping this password confidential. Do not share your password with anyone. We are not responsible for circumvention of any privacy settings or security measures we provide.

User may at any time exercise the right of access or the right to request the blocking, rectification or deletion of personal data processed by us and the right to withdraw from this consent for data processing at any time.

Last updated on 11.04.2024